Terms of Sale - DTUK Performance

Engine Tuning Specialists, Established 2005

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Terms of Sale

By purchasing any product from Diesel Tuning UK LTD (hereafter referred to as DTUK®) you are agreeing to the following Terms of Sale:

  • All items remain the property of DTUK® until payment is made in full.
  • UK customers are advised to allow up to 10 working days for delivery, allthough in 99% of cases orders are despatched within 24 hours via Royal Mail Special Delivery. International customers are advised to allow up to 14 working working days for delivery via Fedex, and are liable for all/any local import duties and taxes.
  • We must be notified of any discrepancies in in delivery contents within 48 hours of receipt by email to [email protected]
  • DTUK® Performance Tuning and Fuel Saving Systems comprise of a module, a loom and blanking plug (depending on application). In each instance the module is provided with a three year (5 years for bluetooth enabled modules), non-transferable, warranty. Looms and blanking plugs are provided with a one year, non-transferable, warranty. Pedalbox systems are offered with a 2 year non transferable warranty. Performance parts are provided with a one year, non-transferable, warranty unless specified otherwise in advertising, promotional or sales literature. Any miscellaneous items supplied to facilitate fitting such as zip ties, Velcro pads, torx bits, etc. are single use items, supplied free of charge and are not subject to warranty.
  • Customers are required to validate their system/purchase warranty/validation by emailing [email protected] within 28 days of receipt of their DTUK purchase.
  • Your warranty is invalid if a system is found to be to be faulty as a result of water damage, incorrect installation, over adjustment before validating your warranty/reading our subsequent reply. Or by any other unreasonable action.
  • All fitting instructions are supplied as a guide only. DTUK® will not be held responsible for any damage or injury caused during fitment.
  • If it is suspected that a system is faulty within the warranty period you must notify DTUK® as soon as possible to follow the troubleshooting and return process. As part of this process you may be asked to provide proof of correct installation, proof of purchase, etc. If the unit is returned and found to be unrepairable a replacement system will be issued.
  • If an item is to be returned, for ANY reason, you MUST contact us on 01207 299 538 (+44 1207 299538 from outside the UK) or [email protected] prior to returning the item in order to obtain a unique RMI (Returned Material Identification) Number. Please download our Return Form from here which you must complete in full and include with the returned item. We reserve the right to refuse any return received that does not conform to this procedure, including warranty validation prior to any module adjustment. We endeavour to respond in a timely manner to any return received conforming to the above procedure, but during busy periods ask customers to allow up to 28 days.
  • For a return to qualify for our ’14-day Money Back offer’ it must be notified to us, by the above method, within 14 days (7 days for Trade Sales) of despatch as per the Consumer Credit Regulations.
  • A ’14-day Money Back’ (7-day Trade Sales) return which was supplied correctly but is no longer required may attract a restoration fee. Performance Tuning and Fuel Saving systems may be charged at £25+VAT for ECO3, RED POWER and PEDALBOX systems, £40+VAT for CRD-2, CRD-T, CRD3+, MP-T,PD2,TDI and FSR+ systems and £50+VAT for PDI and all other systems. Performance parts attract varying fees of not less than 10% of the purchase price. ‘Multibuy’ deals may attract a fee totalling the combined fees of those charged for the kits if supplied individually. Where one item from a ‘Multibuy’ is returned the full RRP of the item kept and the fee for the item returned will both be subtracted from the total paid. The remainder will be the amount refunded. We will only refund via your original payment method. Refunds will be processed within 14 days of confirmation of return.
  • If a unit is returned to us within 14 days (7-day Trade Sales) and found to be faulty a replacement system will be issued or a full refund offered.
  • Any item returned must be properly packed and include a copy of the original invoice.
  • The customer remains responsible for the cost of returning goods at all times.
  • In all instances, any return received not conforming to these Terms of Sale will not be accepted.
  • While fuel savings are common with our systems they do depend on your driving style and therefore cannot be guaranteed.
  • When fitting any form of after market parts or devices that alter the original specification of a motor vehicle the purchaser assumes all inherent risk that those modifications may bring. Diesel Tuning UK LTD cannot be held liable for any consequential or financial loss as a result of products or advice supplied.
  • BHP & Torque figures cannot be guaranteed to be exactly the same as stated on our website or any literature produced by DTUK® but should be similar.
  • You are legally obliged to inform your insurance company if you modify your vehicle in anyway.
  • The TCU+ Gearbox flash is excluded from our returns policy as this is a bespoke/ single use/single vehicle product that connects to and is locked to the individual vehicles ECU and cannot be removed by the end user/customer.
  • Legal notice – Usage of smartphones whilst driving is not allowed in many countries. Please comply to legislation applicable to your country of residence as we will not be held liable for failure to comply.