Terms of Sale - DTUK Performance

Engine Tuning Specialists, Established 2005

My basket Basket
Home Why DTUK News About Us Dyno Graphs How to Fit Testimonials FAQ's Contact

SAVE 10% on all online Purchases - voucher code BOX10
or 15% when buying Multiple items- voucher code BOX15

Loading Vehicle Search...

go

abarth - car

ac - car

aebi - tractor

agco - tractor

alfa romeo - car

alpina - car

alpine - car

aston martin - car

audi - car

bateman - tractor

bentley - car

bmw - car

bobard - tractor

bobcat - tractor

bova - truck

branson - tractor

cadillac - car

case ih - tractor

caterham - car

caterpillar - tractor

challenger - tractor

chevrolet - car

chrysler - car

citroen - car

citroen - van

claas - tractor

cmd (cummins mercruiser diesel) marine - boat

cummins - truck

cupra - car

dacia - car

daewoo - car

daf - truck

daihatsu - car

dennis - truck

detroit diesel - truck

deutz - tractor

dodge - car

ds - car

fendt - tractor

ferrari - car

fiat - car

ford - car

ford - van

ford usa - car

freightliner - truck

genesis - car

ginaf - truck

gmc - car

gwm - car

hattat - tractor

haval - car

hino - truck

holden - car

holmer - tractor

honda - car

hsm - tractor

huerlimann - tractor

hummer - car

hydrema - tractor

hyundai - car

infiniti - car

international trucks - truck

irizar - truck

iseki - tractor

isuzu - car

isuzu - truck

iveco - car

iveco - truck

jaguar - car

jcb - tractor

jeep - car

john deere - tractor

kia - car

kioti - tractor

kotschenreuther - tractor

kramer - tractor

krone - tractor

ktm - car

kubota - tractor

lamborghini - car

lamborghini - tractor

lancia - car

land rover - car

landini - tractor

ldv - car

lexus - car

lindner - tractor

lotus - car

ls tractor - tractor

lti - car

mack - truck

mahindra - car

man - car

man - truck

manitou - tractor

maruti suzuki - car

maserati - car

massey ferguson - tractor

maxus - car

maybach - car

mazda - car

mccormick - tractor

mercedes-benz - car

mercedes-benz - truck

mercedes-benz - van

merlo - tractor

mg - car

mini - car

mitsubishi - car

mitsubishi - tractor

mitsubishi - truck

morgan - car

neoplan - truck

new holland - tractor

nissan - car

nissan - truck

nissan - van

peterbilt - truck

peugeot - car

peugeot - van

ponsse - tractor

porsche - car

puch - car

range rover - car

renault - car

renault - van

renault agriculture - tractor

renault trucks - car

renault trucks - truck

rolls-royce - car

rover - car

saab - car

saab-iveco - boat

same - tractor

scania - truck

seat - car

setra - truck

sisu - truck

skoda - car

smart - car

solaris - truck

spyker - car

ssangyong - car

steiger - tractor

steyr - tractor

subaru - car

suzuki - car

tata - car

temsa - truck

tesla - car

toyota - car

toyota - van

tym - tractor

ud trucks - truck

valmet komatsu forest - tractor

valtra - tractor

van hool - truck

vauxhall - car

vauxhall - van

versatile - tractor

volkswagen - car

volkswagen - van

volvo - car

volvo - tractor

volvo - truck

volvo penta - boat

vw marine - boat

western star trucks - truck

westfield - car

weycor - tractor

wiesmann - car

yanmar - boat

yanmar - tractor

zetor - tractor

Make Not Found - Clear

Terms of Sale

By purchasing any product from Diesel Tuning UK LTD (hereafter referred to as DTUK®) you are agreeing to the following Terms of Sale:

  • All items remain the property of DTUK® until payment is made in full.
  • UK customers are advised to allow up to 10 working days for delivery, allthough in 99% of cases orders are despatched within 24 hours via Royal Mail Special Delivery. International customers are advised to allow up to 14 working working days for delivery via Fedex, and are liable for all/any local import duties and taxes.
  • We must be notified of any discrepancies in in delivery contents within 48 hours of receipt by email to [email protected]
  • DTUK® Performance Tuning and Fuel Saving Systems comprise of a module, a loom and blanking plug (depending on application). In each instance the module is provided with a three year (5 years for bluetooth enabled modules), non-transferable, warranty. Looms and blanking plugs are provided with a one year, non-transferable, warranty. Pedalbox systems are offered with a 2 year non transferable warranty. Performance parts are provided with a one year, non-transferable, warranty unless specified otherwise in advertising, promotional or sales literature. Any miscellaneous items supplied to facilitate fitting such as zip ties, Velcro pads, torx bits, etc. are single use items, supplied free of charge and are not subject to warranty.
  • Customers are required to validate their system/purchase warranty/validation by emailing [email protected] within 28 days of receipt of their DTUK purchase.
  • Your warranty is invalid if a system is found to be to be faulty as a result of water damage, incorrect installation, over adjustment before validating your warranty/reading our subsequent reply. Or by any other unreasonable action.
  • All fitting instructions are supplied as a guide only. DTUK® will not be held responsible for any damage or injury caused during fitment.
  • If it is suspected that a system is faulty within the warranty period you must notify DTUK® as soon as possible to follow the troubleshooting and return process. As part of this process you may be asked to provide proof of correct installation, proof of purchase, etc. If the unit is returned and found to be unrepairable a replacement system will be issued.
  • If an item is to be returned, for ANY reason, you MUST contact us on 01207 299 538 (+44 1207 299538 from outside the UK) or [email protected] prior to returning the item in order to obtain a unique RMI (Returned Material Identification) Number. Please download our Return Form from here which you must complete in full and include with the returned item. We reserve the right to refuse any return received that does not conform to this procedure, including warranty validation prior to any module adjustment. We endeavour to respond in a timely manner to any return received conforming to the above procedure, but during busy periods ask customers to allow up to 28 days.
  • For a return to qualify for our ’14-day Money Back offer’ it must be notified to us, by the above method, within 14 days (7 days for Trade Sales) of despatch as per the Consumer Credit Regulations.
  • A ’14-day Money Back’ (7-day Trade Sales) return which was supplied correctly but is no longer required may attract a restoration fee. Performance Tuning and Fuel Saving systems may be charged at £25+VAT for ECO3, RED POWER and PEDALBOX systems, £40+VAT for CRD-2, CRD-T, CRD3+, MP-T,PD2,TDI and FSR+ systems and £50+VAT for PDI and all other systems. Performance parts attract varying fees of not less than 10% of the purchase price. ‘Multibuy’ deals may attract a fee totalling the combined fees of those charged for the kits if supplied individually. Where one item from a ‘Multibuy’ is returned the full RRP of the item kept and the fee for the item returned will both be subtracted from the total paid. The remainder will be the amount refunded. We will only refund via your original payment method. Refunds will be processed within 14 days of confirmation of return.
  • If a unit is returned to us within 14 days (7-day Trade Sales) and found to be faulty a replacement system will be issued or a full refund offered.
  • Any item returned must be properly packed and include a copy of the original invoice.
  • The customer remains responsible for the cost of returning goods at all times.
  • In all instances, any return received not conforming to these Terms of Sale will not be accepted.
  • While fuel savings are common with our systems they do depend on your driving style and therefore cannot be guaranteed.
  • When fitting any form of after market parts or devices that alter the original specification of a motor vehicle the purchaser assumes all inherent risk that those modifications may bring. Diesel Tuning UK LTD cannot be held liable for any consequential or financial loss as a result of products or advice supplied.
  • BHP & Torque figures cannot be guaranteed to be exactly the same as stated on our website or any literature produced by DTUK® but should be similar.
  • You are legally obliged to inform your insurance company if you modify your vehicle in anyway.
  • The TCU+ Gearbox flash is excluded from our returns policy as this is a bespoke/ single use/single vehicle product that connects to and is locked to the individual vehicles ECU and cannot be removed by the end user/customer.
  • Legal notice – Usage of smartphones whilst driving is not allowed in many countries. Please comply to legislation applicable to your country of residence as we will not be held liable for failure to comply.